Unable to update theme

bhawley · February 2020

My site at https://www.jacksoncatholicschools.org/ is currently operating BeTheme version 21.0.6 and unable to update to latest version. Getting "Update failed: the package could not be installed".

My theme is registered and the license is only being used on this site (not more than one).

Please let me know how I can get my theme updated.

Thank you

Bryan · February 2020

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

Unable to update theme

Comments