Renewed support - theme/plugin update still not possible
Dear support,
muffinbuilder stopped working so today I just payed fee to renew support. I want to update the theme and plugins but it is still not possible. I also already checked on http://api.muffingroup.com/licenses/ with code and username but it gives me an error {"error":"No registered licenses for this purchase code and username"}. Please advise.
Comments
Updating Theme Betheme (1/1)
Downloading update from http://api.muffingroup.com/theme/download.php?code=XXX…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Disabling Maintenance mode…
All updates have been completed.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
pass after 2-3 attempts) - remember, all of the plugins have to be
disabled.