Getting an error while trying to update theme

juanjdlt · May 2020

Hola, Im getting an issue when trying to update BeTheme on www.mindocloudforest.org

I got this error message:

An error occurred while updating Betheme: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Here is the phpinfo() call : https://www.mindocloudforest.org/info.php

* btw, a couple of days ago I had the theme installed on another domain: mcf.gocarbonneg.com and today I used the license tool providedn in the theme dashboard and deregistered that domain. Im not sure if I need ot register the theme again on this new and definitely domain.

thanks a lot in advance

Pablo · May 2020

Hi,

Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.

thanks

juanjdlt · May 2020

Hola Pablo,

As stated in the URL of the phpinfo() posted before (which if you check it CURL is enabled) and just now I double checked if CURL function exists and it does. So, it seems CURL is enabled .

Pablo · May 2020

Then please, disable all of the plugins, clear the cache of your browser and try to update the theme.

Thanks

Getting an error while trying to update theme

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