Support Center Visit Demo License manager Buy @ envato

How to update a license?

AutoDentQualityAutoDentQuality
in Theme support
What  should I do to update a Be|theme license safely?
The website https://autodentquality.com already has a license, but the update option is not working.
Reading answers in this forum I suppose that the license was used in another domain for the agency that created the site.
We decided to buy today another license  and then we want to update the license and do the updates.
The strange thing is when we insert the Purchase code, Envato username , click in Show licenses in the page below:
We receive the following message:
Wrong username or purchase code.
Please use only purchase codes that has been used to register the theme and the username used at the time of purchase.




Comments

  • AutoDentQualityAutoDentQuality
    edited July 2020
    The Envato username is ok because I'm able to login in Envato 
    Purchase code is the same that I got in purchase receipt
  • AutoDentQualityAutoDentQuality
    About the update, it was easy.
    I just renamed the old one, uploaded the new and in admin inserted the license key.
    After that I was able to update all bundled plugins.
    Piece of Muffin.

Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.