Upgrade from 20.9.9 to 27.7.9 failure
Hi
Our BeTheme is failing to Upgrade from 20.9.9 to 22.7.9. In addition the RevSlider is also out of date and update continues to fail.
Please advise what options we have. We also tried purchasing a new licence but we couldnt update it.
Regards
Comments
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks