Error Betheme update
Hello,
I would like to update betheme from 21.3.4 to 21.9.4. We use WordPress 5.5.3.
When clicking the update button, an error occurs:
Beim Aktualisieren von Betheme ist ein Fehler aufgetreten: Das Paket konnte nicht installiert werden. Das Paket enthält keine Dateien.
In English it can be translated to:
An error occurred while updating Betheme: the package could not be installed. The package does not contain any files.
Do you have any idea why this problem appears?
Thanks in advance.
Best regards
Comments
Hey,
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks
Hello,
when I entry the purchase code and username on the license manager an error occurs:
"The purchase code has not been used to register Betheme or the username does not match the purchase code."
Maybe that´s the problem?
I don´t know why this error appears. Do you have any suggestions?
Thanks in advance.
Like the error say, your purchase code has not been used anywhere.
Please, check the following guides about registering your license key.
https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
https://support.muffingroup.com/video-tutorials/where-to-find-and-register-purchase-code/
Thanks