I can't update theme
Hello,
I can't update the theme from the 20.2 version to the latest. The error is that:
Actualizando el tema Betheme (1/1)
Descargando la actualización desde http://api.muffingroup.com/theme/download.php…
Descomprimiendo la actualización…
Instalando la última versión…
Ha fallado la actualización del tema.
Ha ocurrido un error al actualizar Betheme: No se ha podido descomprimir el paquete. El paquete no contiene archivos.
Comments
Error in english: the package contains no files
I can't register the license at https://api.muffingroup.com/licenses/ either
Wrong username or purchase code.
Please use only purchase codes that has been used to register the theme and the username used at the time of purchase.
Hey,
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks
I disabled all plugins and tried to deregister 6 times but it didn't worked. I can't either login to http://api.muffingroup.com/licenses/ with my purchased core and username.
After putting your purchase code, and envato username appears any message?
If yes, please, send me a screenshot of this message.
Thanks
The theme was already purchased by someone previous than me but was expired. So I buy a new theme/subscription.
Do you use the same account or you have created the new one?
Best regards
A new one, I don't know the previous webmaster.
Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Sent, thank you.
Well, this license key is correct, we tested it and you can surely register it.
This tool you are trying to paste it, is only for deregistering the license key, and when it's not registered anywhere, then it throw the "Error" message.
We currently rewritten that sentence to be more understandable.
So, head to your betheme dashboard and register it ;)
If you do not know how to do it, please check this topic:
thanks
It was registered:
But I can't upgrade:
Hey,
Please send us WordPress dashboard access and ftp access to your server privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Surely the website have a cracked theme. I will try a new installation of the theme as you told me by mail before to waste more of your time. Thank you.
Hello I am experiencing the same problem.
Thanks in advance.
Hello @Creatoruy,
Did you try to do the steps from my first message?
If not, please, do it, and check if this error still appears.
Thanks
Problem solved.
Thank you a lot.