Not able to update WPBakery Page Builder

Pout22 · February 2021

Hello,

I'm trying to update the WPBakery Page Builder plugin from the bundle plugin list. While updating it's asking for license activation. It should be included with the theme bundle.

Here is the screenshot of error: https://imgur.com/a/3ztsBFB

Current version: 4.9.2

Available version: 6.5

Thank you.

Phil · February 2021

Hi,

purchase codes (license keys) are not included for plugins which are bundled into the theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugins are fully functional without it.

Something like “Free” version of a plugin does not exist. All bundled plugins are included with extended licenses and users can use these plugins within the theme without needing to purchase them separately. This is standard and according to ThemeForest rules.

More information about the bundled plugins, you will find in link below:

https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Do you have Betheme license key activated on that website?

If yes, please, try to deregister and register it in Betheme dashboard, and check if WPB will update then.

Thanks!

Pout22 · February 2021

Hello,

Thanks for reaching out. We already tried to register and deregister the theme in Dashboard and still not able to update the WPB plugin.

Thanks

Phil · February 2021

Please, do a backup of your website using Duplicator plugin, and try to uninstall and install the WPBakery.

https://wordpress.org/plugins/duplicator/

Thanks

Pout22 · February 2021

Hi Phil,

Thank you It worked. However, I also forgot to mention about one issue we are experiencing after we update the theme. After updating the theme, the Custom scrollbar and smooth scrolling stopped working. We added CSS in order to make scrollbar custom the way it was before but not sure why smooth scrolling doesn't work now.

Here are the links:

Before updating theme: http://poutcare.com/

After Updating theme: http://poutcare.com/beta/

Any idea what it could be?

Thanks,

Phil · February 2021

Sorry, but we stopped supporting the Smooth Scroll because it was causing some issues with our theme, and default scroll offers the best scroll experience in modern browsers.

If you would to still have this feature on your website, you will have to use some third-party plugin, but we cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar:

https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

thanks

Not able to update WPBakery Page Builder

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