Theme update, domain problem.
Hello,
I changed the domain name of my wordpress site under betheme, since then, I can't update my theme : "Une erreur est survenue lors de la mise à jour de Betheme : "L’archive n’a pas pu être installée. Ce paquet ne contient aucun fichier." ("an error occured with the upgrade of BeTheme: The archive could not be installed. This package contain no files")
In the settings of the betheme in my wordpress interface. Appears my new domain name, yet by going to: https://api.muffingroup.com/licenses/ I realize that it is the old domain name that is registered. How can I change this so that only my new domain name appears and thus, be able to update my Betheme ?
Thank you,
Comments
Hey,
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks