Update failing
Update failing in backend or WordPress. My site is fully updated beside the betheme. Please see the attached error message.
Update failing in backend or WordPress. My site is fully updated beside the betheme. Please see the attached error message.
Comments
Hello,
Please, turn off all of the plugins and try to update Betheme with them disabled.
Did you make any modifications in the database?
Thanks
I will try that now. I will let you know how it goes. No, I haven't made any modifications to the database.
So I deactivated all but 1 plugin (Really Simple SSL) and got the same error when trying to update the theme. I didn't deactivate (Really Simple SSL) because I received this prompt (see attached) and was worried it may mess up the site.
Can you let me know of another step to take?
This plugin needs to be deactivated too, mainly because we did not test this plugin with the theme, and it may cause this issue.
Be aware that our policy states that we do not support third-party plugins or custom code.
You can find the list of supported plugins on this page, in the sidebar:
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048
thanks
I have disabled all plugins and still receive this error (see attached). I have paid for support for your theme. Can you please start a private message so I can give you login credentials so you can investigate further and get us updated? Thank you for your time.
Your login credentials will not help me because, from this error message, I can see that you need to contact your hosting provider and ask them to give you permission to access these files.
Thanks