My website（ ruitsem.com ）Unable to update,
My website（ ruitsem.com ）Unable to update,
I check my page "about us" content is more, like "contact us" page content is less, it is easy to update successfully.
When I updated "about us", the Save button kept circling, and finally it couldn't be saved successfully.
I have upgraded WordPress and betheme to the latest version, but the problem still exists.
Could you help me? Thank you.
My host also meets the hardware requirements.
Please see my screenshot
Comments
Hello,
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Please, also turn off all of the plugins, and check if this issue persists.
Thanks
Hello, can you help me check whether my server configuration is correct?
http://ruitsem.com/phpinfo.php
I noticed that you have a low max input time value.
Please, contact your hosting provider, and ask them to increase this value to at least 180s, and check if this issue still persists.
Thanks
“max_input_time=60” has been changed to "max_input_time=180", but the problem still exists. Can you help me?
I can update this page successfully, https://ruitsem.com/contact-us
But updating this failed https://ruitsem.com/about-us
It's a strange question
I noticed that you have a couple of HTML errors on this page.
Please, check if all HTML tags are placed and closed correctly.
If after that, the issue will persist, please, copy this page's content with the import/export feature, create a new page, and put this content there.
You can import/export the page builder content with the import/export tool at the builder's bottom. More details here: https://support.muffingroup.com/how-to/how-to-import-export-muffin-builder-content/.
Thanks
If there is an error in the HTML tag, the website should be able to be updated.
Now the problem is that web pages can't be updated.
I checked and modified the error < H2 > tag, but the page still can't be updated. https://ruitsem.com/about-us-2
HTML errors do not cause the page to be unable to update.
What about exporting the content of this page to a new page?
Did you test it?
The second page could not be updated as well?
Best regards
I click the Export button, but the program doesn't respond. Display "muffin builder data processing..."
Please check my screenshot. Thanks
Hey,
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
OK, thank you. I've sent it. Please check it
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.
Thanks
Please, contact your hosting provider and ask them to look at the logs.
Some of the characters on your website can be blocked by your server.
Thanks
I use a stand-alone server, not a virtual host,
Can you tell me where to set it?
Or what parameters to modify?
Thanks
Sorry, but we do not handle server configuration, and I am not able to help you with that.
But I believe that you will find something on the internet.
Best regards