Can't install a prebuilt website

Hello, I recently changed my license to another website, I first had trouble with the deregistration of my purchase code on the previous website however you guys helped solve it and everything went okay, however, 'i´m now trying to install a prebuilt website and it won't let me. After my first try at installing the prebuilt website, a message popped up saying that there was a critical error and that I should check my admin email to see further steps but I didn't receive any email, so then I tried again and it took me to a page that said Internal Server error. Do you guys know what the problem is? or what should I do to install the prebuilt website?

This is the prebuilt website I'm trying to install if it is of any use:

https://themes.muffingroup.com/be/grocery_el/



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