Impossible to install "Bundled Premium Plugins"
Hi there,
Just installed a clean Wordpress version on my Synology, everything seems fine but I don't manage to install BeTheme Header Builder plugin and all other Bundled Premium Plugings... Get the error message telling me that "This extension doesn't contain any file".
No problem with the plugings which comes from Wordpress Repository like Elementor, etc. so it's not a permission issue (already checked the status).
Comments
Moreover, when I try to install a Pre-built site I get the error message "Can not get domain name" so I don't know if both issues are linked or not.
When I check the Betheme dashboard, everything seems to be OK with the license ('Theme is registered')
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to install your plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled. Please, also try to install them one by one.
Thanks
Hi,
This is a brand new license, never used excepted on this website. No plugin installed. Already tried everything you noted.
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks