Cannot update theme
Hi, I am having problems when trying to update the theme and its plugins. I am using BeTheme 24.0.2 and if I try to update, I get an error message "the archive could not be installed".
I need to udpate the theme & plugins because Slider Revolution is having problems and seems to be showing elements configured to be hidden on desktop and only shown on phones.
My site is https://apventilation.ca/
Please let me know if you needs credentials to access the backend.
Thanks!
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
Your solution helped, updates were applied succesfully. Thank you!