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error occurred while updating Betheme

viewsmarketingviewsmarketing
in Updates & Changelog

Hello,


I just wanted to update the theme and I get the following error message: 


An error occurred while updating Betheme: The package could not be installed. The package does not contain any files.


The license is registered and activated. What could be the problem?


Best regards

Natalie

Comments

  • PhilPhil

    Hey,

    This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • viewsmarketingviewsmarketing

    Hi Phil,


    I relinked the license and then I was able to do the update as well.


    Unfortunately, I now have a much bigger problem. I wanted to make some changes to the content and I edited the page with BeBuilder. However, now no page content is displayed to me at all. What did I do wrong?


    Best regards 

    Natalie

    image.png


  • PhilPhil

    The content in the builder is visible, or it does not appear either?

    Please, restore the content from before the page update, and see if the same thing will happen.

    image.png

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • viewsmarketingviewsmarketing

    I can see the content when I select "Edit page".

    image.png


    When I edit the page with the BeBuilder, there is no more content, although everything was displayed to me before. 

    image.png


    And when I select the Show Content option, I get this view....

    image.png


    What have I done...????

  • PhilPhil

    The content you see is placed in the WP editor. Did you use it to build the page or use the Builder -> SEO option?

    Did you try to restore the content as I suggested in my previous message?


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • viewsmarketingviewsmarketing

    I'm sorry. I took over the page and did not know that it was not originally created with the BeBuilder. 


    I could not restore the content as you described. The time does not go back long enough. 


    Can I "switch off" the BeBuilder somewhere so that I can use the WP editor? I only have a few small text changes to make.

  • PhilPhil

    To hide the BeBuilder, please, head to Betheme -> theme options -> Global -> Advanced, and change Muffin Builder (currently BeBuilder) visibility to Hide for Everyone.

    image.png

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • viewsmarketingviewsmarketing

    Thank you very much for your help!

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