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Update killed some of the "extra_content" on a news site

vanessaernstvanessaernst
in BeBuilder

Hey everyone,

we updated from v21.x to the latest and now one, and only this one page, is mssing conent (on top, the stage and the text).

Before: http://b7xgtdzb4.myraidbox.de/news/

After: https://www.bridging-it-gruppe.de/news/

Any ideas for fixes? Thanks so much,

V

Comments

  • PhilPhil

    Hey,

    Please send us WordPress dashboard access for both these sites privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    Sorry, but the user privileges you have sent credentials for do not have admin privileges, and I was not able to check anything.

    Can you change that, please?


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • vanessaernstvanessaernst

    Hello,

    please excuse the hick-up. Now you have admin rights.

    Best regards

  • PhilPhil

    Most probably, it is a WPBakery issue. I have tested that with an older version of Betheme and the newest version of WPBakery, and the same thing happens.

    Moreover, I have activated a free theme Twenty Twenty-One, with the same result.

    In that case, you should contact WPBakery support.

    As a workaround, you can use our builder to show up on your blog page. I encourage you to check that, especially after the last updates.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • vanessaernstvanessaernst

    I see, thanks for the info.

    This means you can't help any further with this matter?

  • PhilPhil

    WPBakery is not our product, so we do manage it, and unfortunately, we cannot help with it.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • vanessaernstvanessaernst

    I see.

    Well, I found a workaround on a stage-box with your new BeBuilder - great tool.

    But it seems I can't get it to show up on the live-clone : http://b3pbz5.myraidbox.de/ (nor the live site)

    What do I miss? On the stage there just appeared a "Edit with BeBuilder" on top of the site.



    Furthermore I had to flip the order of wpbakery content and bebuilder content with display: flex and flex-flow: column-reverse. Is there an other option out of the box without custom css or is this the way to go in my special case?


    Thanks in advance!

  • PhilPhil

    1) You need to enable the BeBuilder in Theme Options -> Global -> Advanced.

    obraz.png

    2) Please, try the Content display order option from the same location as above.

    obraz.png

    If this is not what you wanted to achieve, please, explain what you want to do in more detail.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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