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Update failed

pescecomunicapescecomunica
in Other

Hi!

I have a license for a website: I used it before on the test site and now posted on the official site.

Now, I have tried to update the Betheme theme to version 26.4.0.8. but, when I try, I report an error while updating Betheme (the package cannot be installed. The package does not contain any files). What is the problem? Thanks?

Comments

  • juliefenjuliefen

    Hi, yes I have the same problem, please how can we solve it ?

    Thanks,

  • juliefenjuliefen

    Hi, It's because your licence is already register on the test site.

    If you deregister the first site et register the final site, it solves the problem.

    Have a good day,

    Julie,

  • PhilPhil

    Hey,

    This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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