Problems Updating BeTheme

Comments

• Phil

  March 2023

  Hey,

  This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

  After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• westerncoloradoalliance

  March 2023

  The message I get from the license manager is:

  "The purchase code has not been used to register Betheme or the username does not match the purchase code."

  Since I am reasonably confident I am using the correct username, I believe the problem is that I have failed to somehow use the purchase code to register Betheme. Can you point me to instructions for how to do that?
• Phil

  March 2023

  Please disable all your plugins, deregister the license key in Betheme -> Dashboard, and register it again. After, try to update Betheme again, and when it passes, activate your plugins again.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next