Update to 26.7.5 failed
Hi there,
I am trying to update BeTheme to 26.7.5 from the WP dashboard. The installation fails everytime, citing "The package could not be installed. The package contains no files."
I checked the the license on https://api.muffingroup.com/licenses/ - the theme is listed.
No changes to server settings on my side.
Please advise.
Thank you!
Comments
Hey,
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks