Update not possible
Hello,
Today I wanted to update the theme, but I always got an error message. The message is: Update failed: The package could not be installed.
What can I do? what more information do you need to fix the problem?
Also I have other problems with editing and creating pages. I use wordpress for and have downloaded the pre-built website package football 2.
Currently I cannot add any pre-built sections, also when editing the page some of them were completely deleted. Without a backup the page was gone and so was the content.
Furthermore, I can not add new pre-built website packages or individual elements. After a certain point nothing happens anymore, so no elements were loaded at all.
Attached you will find an overview of the plugins that I currently use.
Best
Jens
Comments
Hey,
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
This should also fix a problem with pre-built sections.
Thanks
Hello everyone, thanks for the feedback. It worked and I can add the pre-built sections again.
Many greetings
Jens