Incompatibility issue between Mollie payment provider plugin and BeTheme?
I have at least 3 webshops that use the official Mollie payment provider plugin in combination with Betheme. That used to work fine, for many years without a problem.
But since not so long ago, a possible incompatibility issue on the checkout age has surfaced; when you are on the checkout page.
When you have multiple payment methods, you cannot select all, when you're lucky, just one shows to be selected.
But after some experimenting I found out that when you selct a payment method, and it does not show that it is selected, it in fact is selected (even though it doesn't show that). So you can proceed to the payment provider and get redirected to the correct payment method there.
But there is no-one that understands that of course.
I tried it with other themes activated and then there is no problem. I also reproduced the exact same issue at other webshops which have Betheme and the official Mollie plugin installed.
Also tried de-activating all other plugins, without result.
Mollie claims they have no known issues related to this. So I suspect that Betheme somehow is the cause of this problem. Perhaps due to ajax (is that used on the checkout page by betheme?)
I have sent website and login details through code canyon, referring to this post
To reproduce the issue, simply put something in the cart, go to the checkout page and try selecting different payment methods.
Comments
Hi,
When I tried to log in, the following page appeared:
However, I noticed that your website does not have the newest version of Betheme installed. Please update it, and check if the problem persists.
Best regards
Hi,
I have installed the latest version of Betheme, unfortunately that does not solve the issue.
The error you received was somehow caused by the host.
Can you gain access now?
Not sure what admin URL is sent, but it should be /wp-admin/
I am still receiving the same page.
Best regards
Sorry 'bout that, I have temp. deactivated WF
Can you try now?
Now instead of the page from my previous screenshot, I get this:
I assume that it says that this user is not registered on your website. Did you remove or change it somehow?
Best regards
Dang, I am not at my best it seems, sorry again.
Can you try testvanpieter
No worries, it works correctly now.
We are currently looking into what might be the reason.
Best regards
Thanks!
We have corrected it on your website.
This fix will also be included in the upcoming update.
Best regards
I tried it but I still cannot select a payment method -> I am on Mac with firefox. Could it also be browser/OS related?
With my Chrome browser on Mac, payment methods are selectable now, so the fix seems to be partially i.e. not working with all browsers/Operating systems.
It might be the browser cache.
Clear it, and check if the problem persists.
Best regards
Ah, the oldest trick in the book and I forgot to check it: clearing browser cache, that solved the issue indeed.
Thanks again so far!!
You are welcome! ?
Best regards