Broken product gallery and variant images

Destevents · May 2023

After the last update, 2. 3. 4. etc images in the product gallery are not displayed side by side at the bottom. It looks messy underneath. You can see it in the attached image. And besides, when I choose variation after the last update; The image of the variation I have chosen does not appear on the screen. The variation image was displayed in the main product image section. But now that part is broken and does not change. I ask you to solve the problem, good work.

My Site Url: https://www.destshop.de/

Phil · May 2023

Hello,

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent, and recheck it.

If this will not help, please send us WordPress dashboard access through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you are sending is complete and correct.

Thanks

Destevents · May 2023

I tried to disable the plugins and only have woocommerce and elementor active, but the problem persists. I'm not using a child theme. I think there is a problem with the theme after the update. I have forwarded the wordpress admin information from the contact link you specified.

My Website Address: https://www.destshop.de/

The site we use is an active e-commerce site. Constantly receiving orders and customer visits. For this reason, it is important that you provide a quick solution to the problem in order not to experience any grievances. Enjoy your work.

Destevents · May 2023

The e-mail address to which I have sent the information: erkan@destevents.org

My Themeforest user profile: https://themeforest.net/user/destevents

Phil · May 2023

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you send all of the required information mentioned in the previous message.

link to this forum discussion
link to your website
login credentials

Thanks

Destevents · May 2023

e-mail-to-muffingroup.jpg

185.04 KB

I sent an e-mail from the field in the attached image to include the information you requested. This is the part you were talking about, right?

Destevents · May 2023

I think you are working on the problems in the Wordpress panel. Can you keep me informed about the progress? No response after your last post. Enjoy your work

Phil · May 2023

You wrote beyond my working time, and I just received your message. We are looking at this.

However, from what I can see now, is that we will also need your FTP credentials for the issue of the attributes.

Please send them as you did with WP dashboard access.

Thanks

Destevents · May 2023

I have also sent FTP access information as you requested. I would appreciate it if you could check and inform about the latest situation. Enjoy your work

Phil · May 2023

We have corrected it. Please check it out.

Thanks

Destevents · May 2023

Unfortunately, the 2 problems I mentioned still persist. You can see if the problem is solved by looking at the screenshots in the first message I sent. The product gallery still shows up and down. Apart from this, the product images with variations, the different images that I assign to each variation do not change when the variation changes.

Variation image issue: