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Slider disappears

devblizzdevblizz
in Revolution Slider

The demo contains a slider on the home page. In the options of the home page, there is no selected slider or no short code and when you modify the slider, it disappears and is no longer displayed at all despite selecting it in the page options

Comments

  • PhilPhil

    Hey,

    Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    For the test, we downgraded your Slider Revolution version, and with it, this problem does not occur. We need to check it further, but I will leave this older version active for now.

    In the meantime, please tell me, did you (or someone else with access to your website) try to modify your database? Did you try to activate the license for Slider Revolution in its panel? Did you download the Slider Revolution package from an unknown source?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • devblizzdevblizz

    Good morning,


    Thank you for your quick response.


    Here are the answers to your questions :


    - No changes have been made from the database

    - We did not try to activate slider revolution

    - We did not download from an unknown source slider revolution


    We have already imported several demos of your theme on several websites of our customers. This is the first time this behavior has occurred.


    We tried with Be builder or elementor and the behavior is identical.


    Best regards

  • devblizzdevblizz

    Unless I am mistaken, the slider does not appear, we have not made any changes related to the slider or the home page

  • PhilPhil

    Sorry, we were investigating this problem, and we upgraded SR to the newest version. I downgraded it again, and it should work now.

    We will not be able to check that during the weekend but we will take a second look next week.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    We would need to check it deeper, and we need your FTP access.

    Please send it as you did with the WP dashboard. Remember to attach a link to this forum discussion.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • devblizzdevblizz

    Access has been sent

  • PhilPhil

    We have corrected it on your website. Slider Revolution incorrectly assigned parameters to our sliders and blocked them behind premium features.

    We will also contact Slider Revolution regarding this parameter, but now on your website it works and no actions from you are needed.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • devblizzdevblizz

    Thank you for your changes, it works perfectly.

    Thank you for your speed.


    Best regards,

  • PhilPhil

    You are welcome. ?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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