Slow Submit on Forms
Hi,
I'm not sure if this is related to the Theme but I followed what BeTheme recommended when it comes to forms which is Contact Form 7.
I was using Contact Form 7 with BeTheme for a while now but recently the form submission slowed down. It takes 56 seconds before the confirmation message appears after clicking the Submit button. Most of the users who filled up the form clicked multiple times because they thought that their information and message were not submitted.
I already deactivated some plugins that may conflict CF7.
I read some suggestions to deactivate the theme and use the default Wordpress theme but I have no plans in changing that.
Do you have any suggestions to speed up the form submission?
Please let me know.
Thanks much in advance!
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
Can you please temporarily switch to another theme, please? It will help us determine if the problem is related to Betheme.
Thanks
Hi,
The website is https://www.cbsautomotive.co.uk/
You can test this form: https://www.cbsautomotive.co.uk/motorhomes-cruise-control-booking/
Thanks in advance!🙏
Did you check that with another theme?
If not, please do that, and see if the form is sent faster.
Thanks
Hi,
Is it safe to do that? The website is currently live.
Please let me know if there are any alternatives.
Thanks!
Switching to another theme will not break anything because all data is stored in the database. Of course, if you did not modify anything in your database.
When you switch back to Betheme, your website will look just like previously. This procedure will help us determine if the problem is with the contact form itself or if it is connected to Betheme.
Best regards
Hi,
I switched the Theme to 2021, 2022, and 2023 but the forms I created cannot be seen on the page.
The page is https://www.cbsautomotive.co.uk/motorhomes-cruise-control-booking/
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check that.
Notice!
Please attach a link to this forum discussion.
Thanks
Hi ,
All important details are sent via contact form on muffingroup page.
The root cause is in the form itself. Even with a default theme (Twenty Twenty-One) it loads long.
You must contact the plugin author to resolve this.
Best regards
Hi, Thanks for checking. I also tried a different form (WPForms) it's a bit faster, it takes 30secs to load, not that fast but it will do compared to CF7 (2mins)