Slider disappears
The slider review is not showing, the client re-purchased this together with the theme, still not showing all throughout the site.
Sample pages:
https://www.aonerefrigeration.com/contact-pasco-hvac/
https://www.aonerefrigeration.com/reviews/
I tried to update it via Betheme tab as well, but it's not working.
Comments
Hey,
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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Thanks
hi @Phil , already sent this before posting here but haven't got any feedback from the support.
Sorry, but I didn't get any message from you yet from the person who manages the mailbox.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Ensure you sent all the required information mentioned in the previous message.
Thanks
@Phil I have sent a new the message with the info, ss below.
I can see that you have the same problem as some other users. In one of the latest Slider Revolution updates, they changed something that considers sliders to be from the premium version of this plugin, although they aren't.
They told us that they found the culprit of this incorrect behavior, which will be fixed in the next update of SR.
It can be fixed by modifying the database, but such modifications are not recommended, and I suggest waiting for the SR update. I already installed the newest update on your website, but it does not fix it yet, unfortunately, so it will be the next one.
If you will not be able to update it, remove this plugin, and install it again. You will not lose your sliders because all data will stay untouched.
Best regards
@Phil If that's the case, the product/service did not meet our expectations, I believe we are eligible for a refund. We've repurchased the theme as we thought it could fix it but as you mentioned, it's not. We would appreciate it if you could assist us with the refund process. Thank you for your attention to this matter.
Slider Revolution is not our product, so we cannot take responsibility for their bugs. We can change a part that breaks Slider Revolution for you, but it includes database modification, and as it is not our plugin, we do not know how this modification might impact SR functionality in the future.
If you want to take a risk, please send us the WordPress dashboard and database access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.
Notice!
Please attach a link to this forum discussion.
If you still want a refund contact us through the same http://themeforest.net/user/muffingroup#contact, but you do not have to attach a link to this forum discussion.
Thanks