PopUp Display problem

edited August 2023 in Theme support

I have a slide carousel with images and each image triggers a popup but even though I can see this section working correctly in the back office when I publish nothing shows up …


Shortcode…


Display back office of carousel

this is the popup window…



IN THE FRONT it displays like this:


but this is how it appears in the front end… the zone appears empty but also much bigger… problem appears on in Safari and Chrome identically


The problem occurred when I updated the BeTheme file in the back office… I did a plugin by plugin update checking and clearing cache after each upgrade and everything worked fine.


I have PHP 8.0 working and system status says all ok.


Is there a conflict with WPBakery Page Builder? The Page builder was originally bundled and in the updating process I was able to update to the current version I am using but it is NOT the latest version.

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