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problem with "action=mfn-live-builder"

stylezerostylezero
in BeBuilder

Hi, I'm Chris, congratulations on your work. I am writing to you in the hope that you could help me with the following problem.

We have a saturation of PHP processes due to many POST calls made from the backend. These calls arose from changes/actions of the action=mfn-live-builder component.

Below is the log

[29/Dec/2023:17:37:58 +0100] "POST /wp-admin/admin-ajax.php HTTP/2.0" 500 - "https://mydomain.com/wp-admin/post.php?post=235&action=mfn-live-builder" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"

Can you help us?

thank you

Chris

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • stylezerostylezero

    ok, thanks, I just sent the message with the credentials,

    Thanks so much for your help

  • PhilPhil

    Everything seems to be correct, as we checked that.

    Are there any extra steps to reproduce that?


    Best regards

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  • stylezerostylezero

    thanks for your answer

    Unfortunately the problem occurs randomly. it happened once while I was duplicating a product, another time while I was editing a product or a standard page. the thing is that it doesn't always happen, when you perform specific operations, it seems random


    thx

    Regards

  • PhilPhil

    It might be because your server blocks random requests.

    To ensure that, it would be best if you contact your hosting provider and ask about it. You can ask if you do not have ModSecurity on your server, which might be the root cause.

    When you contact the hosting provider, let us know about their response.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • stylezerostylezero

    ok, thank you very much.

    I will do as you told me

    I will update you as soon as I receive a response.


    thank you so much

  • stylezerostylezero

    Hi, below is the response from the hosting:

    “We can possibly whitelist specific rules, but in this case we must analyze and replicate the problem, otherwise we cannot intervene in the configuration of the WAF. So let us know how we can carry out the activity that causes the error.”

    thx

    Best Regards

  • PhilPhil

    The only thing I can recommend is to work as you did till this time, and when the issue re-appears try to memorize the steps you did to recreate this issue.

    Unfortunately, as you do not know any pattern yet, we are not able to help to indicate what might be causing this either.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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