Error executing Setup Wizard on multisite environment
Hi
I've installed Betheme (child) on a new site from a WordPress (latest version) multi-site environment.
I activated the theme, license, etc. all worked fine.
Then I tried to execute the Setup Wizard choosing the following options:
- pre-built website
- site title, etc.
- visual editor
- BeBuilder
- then i search "marketing2" and select that prebuilt website
- I choose to import all (media, revslider demo etc.)
Then I clic "Start Installation" and all goes fine until it reach "Site Settings" and then I get this
Then, I go to check Apache logs and I see this
[Wed Mar 20 11:16:40.527109 2024] [core:error] [pid 4045578] [client x.x.x.x:36440] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: https://mysite/wp-admin/customize.php?theme=betheme-child&return=https%3A%2F%2Fmysite%2Fwp-admin%2Fthemes.php
[Wed Mar 20 11:39:46.232138 2024] [access_compat:error] [pid 4057077] [client x.x.x.x:34664] AH01797: client denied by server configuration: /mysite/wp-content/uploads/sites/20/woocommerce_uploads/
This is the .htaccess file of the multi-site installation (in case you need it), which is working great in all the other sites
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]
RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule ^([_0-9a-zA-Z-]+/)?(wp-(content|admin|includes).*) $2 [L]
RewriteRule ^([_0-9a-zA-Z-]+/)?(.*\.php)$ $2 [L]
RewriteRule . index.php [L]
Hope you can help me to solve this problem, or maybe tell me how to manually import the demo site in the multi-site environment
Thanks a lot in advance,
Comments
Hi,
You probably have misconfigured the .htaccess file.
Restore it to the original state, and try again.
Best regards
Hi Phil
As stated before, I've never touched or modified the .htaccess file, which have been working fine all the time with the other sites.
Whichever demo I choose to import, it always fails in "Site Settings", so if there's an alternate way to import that (manually in database, overwriting a json file, etc.) I'd really apreciate to know how
Thanks again
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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Thanks