My BeBuilder is causing errors when accessing BeTheme websites Wordpress
My BeBuilder is causing errors when accessing some of the theme options in Wordpress :
"Sorry, you are not allowed to access this page."
System status is all green as per below
- PHP Version 8.1.27
- PHP Memory Limit 3 GB
- PHP Time Limit 480
- PHP Max Input Vars 5000
- cURL
- DOMDocument
- ZipArchive
- Uploads folder writable
- .htaccess File Access
I tried deactivating all Plugins as well but issue still persists.
Please help
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
hello,
I have sent the requested details via the contact form.
Sorry, but the account you sent access to does not have admin rights. Please correct that.
Also, you did not send FTP access. Please send it as you did with WP dashboard access.
Thanks
i have made the change.
Not sure what FTP access you require?
i have emailed the FTP access as well
The FTP you have sent is not working.
Please resend it but ensure that login credentials are correct and working.
Best regards
i emailed a screenshot
both Wordpress and FTP access should be working now. I have emailed access details just now
I could not replicate that. Are there any steps to reproduce this?
Theme options work correctly for me.
Best regards