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Theme not updating

intratecdigitalintratecdigital
in Theme support

Hi there,

please see the error message I'm getting every time I tried to update the theme "An error occurred while updating Betheme: The archive could not be installed. This package does not contain any files."

Also when I tried to use pre-built section with BeBuilder is not showing after I save or even before.

Best regards

Yombo

Comments

  • PhilPhil

    Hey,

    This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your plugins a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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