We have theme version 21.0.4 installed. We need to Update to 27.3.9.
Hello,
After we updated the theme from v.21.0.4 to 27.3.9 the website appeared broken. We would see a wordpress default page with the menu scattered all over the page.
Wordpress version: 6.5.2
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
It is always a good idea to also attach a screenshot showing your issue.
Thanks
Hello,
This is the website after the update. This is the link of the website and the authentication credentials:
https://staging.saltymykonos.com/
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
After trying to log into your WP admin this page shows and I cannot check anything:
Are there any extra steps to log into your WP admin?
Moreover, you did send FTP access as per my request. Please send another message with complete data.
Thanks
Again with the new credentials I do not have access to the WP dashboard and I see what I showed on the screenshot in my previous message.
Also, FTP does not work:
Are these credentials working for you, and does the WP user have admin rights?
Best regards
Hello,
I just sent new credentials checked and verified.
Please try again and let me know.
I finally managed to enter your WP dashboard but I had to temporarily disable your plugins through FTP to get in.
The culprit is your child theme. After I switched from child to parent, the critical error was gone.
Best regards
Hello,
If you switch to the child theme there are errors appearing:
1) https://staging.saltymykonos.com/rooms/salty-mykonos/ | page missing
2) Footer and header appearing broken
3)We previously did not have button that goes to top
4) button Book now without styles and off the header
5) as you can see on the last screenshot the section mykonosisland is missing from the page. https://staging.saltymykonos.com/mykonos-island/
Please use the live site to see the differences https://saltymykonos.com
What can we do to fix them?
Please contact your web developer who prepared all modifications in the child theme to adjust these modifications to the newest version.
In our documentation, you can read:
Child theme support policy
Using a child theme usually means that you want to modify the core theme files. Any mistake in the code may render the page unusable. Please be careful when performing such actions because our support policy does not cover such changes and we will be not able to help you.
https://support.muffingroup.com/documentation/installation-updates/#child-theme
Best regards