Site will not update/BeBuilder will not load Pre-built sections
I can see there is an update but I get an error message every time I try to manually update. I'm also creating a new page and when I try to add a Pre-built section, it will not insert. The insert button does nothing and no elements appear.
How do I fix these?
If you need log in credentials, please let me know.
Thanks!
Cas
Comments
Hey,
This could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled. It will also help for the pre-built sections.
Thanks
The license was indeed showing as still registered on the development site... deregistering it there, then deregistering and reregistering on the main site solved the update problem. The update went through. It appears this also fixed the issue with pre-built sections... they can now be added again. Thanks for the support!
I am glad I could help.
If you have any other questions or problems, feel free to ask.
Best regards