Site crash

PEHAMEDIEN · May 8

Hello, this is the second time the design of my website has been destroyed. All predefined styles of the prebuild site are also gone. just to understand that. I wanted to create the menu header as a template. While I was making the settings and then saving, the page was destroyed. what can I do now?

please help quickly!!

https://projekte.peha.at/kunst/

PEHAMEDIEN · May 8

Bildschirmfoto 2024-05-08 um 09.25.03.png

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It is also no longer possible to edit the menu in the header

PEHAMEDIEN · May 8

I imported a backup from yesterday. but the question arises as to why this happens.

Phil · May 8

Hey,

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

PEHAMEDIEN · May 13

Hello, I sent the login details last week, do you know what the problem is?

To me it looks like the database is being deleted.

Apparently there are problems with the template tool. For example, I can no longer edit the column element in the bebuilder

Bildschirmfoto 2024-05-13 um 07.46.02.png

Please provide brief info

Thank you very much

Mario

Phil · May 13

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you sent all of the required information mentioned in the previous message.

link to this forum discussion
link to your website
login credentials
FTP credentials

Thanks

PEHAMEDIEN · May 13

I have now sent the message again

best regards Mario Mayer

Phil · May 13

I have updated theme and header and content in BeBuilder is editable.

Should I do some specific steps or check a particular page?

Best regards

PEHAMEDIEN · May 14

First of all, thank you very much! I still have questions:

Can you tell me why this problem occurs? I mean the problem that the site loses all styles or the prebuilt site database is deleted. Do you know this problem from other customers? I've already tried the update but it hasn't changed anything for me. what did they do differently? How can I work around these problems in the future? This problem has already occurred 3 times for me when working in the template tool.

Thank you for your support. Mario

Phil · May 14

It is hard for us to determine what might be causing this.

I have not met anyone recently with similar problems.

Do you remember if you proceeded any special steps before that happened?

Best regards

PEHAMEDIEN · May 14

I remember that in one case I changed the display options in the bebuilder and in another case I saved a page that was created in the bebuilder in the classic editor.

Bildschirmfoto 2024-05-14 um 14.10.46.png

best regards

Phil · May 14

Actually, there was a bug in which saving a page with BeBuilder Blocks Classic wiped out the Advanced settings in the element, but we have resolved it in Betheme version 27.4.3.

However, I do not remember any problems with the display conditions.

If you encounter this again, please let me know as soon as possible, and tell me the steps you proceeded so we will be able to reproduce that, and correct this issue.

Best regards

PEHAMEDIEN · May 15

yes, I will do that, thank you

Now I have another question: can you create a dynamic listing yourself, I mean a listing with the new loop function and also display a load more button so that, for example, you first see 20 posts or portfolio posts and then use the button to display further posts can leave. just like the “normal” listing works?

Bildschirmfoto 2024-05-15 um 06.37.05.png

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https://projekte.peha.at/kunst/restauration/

https://projekte.peha.at/kunst/schmiedearbeit/

best regards

mario

Phil · May 15

If you create a Query Loop section, you will find there an option to enable Pagination with Load More, for example.

Best regards

PEHAMEDIEN · May 15

Bildschirmfoto 2024-05-15 um 12.31.57.png

I had already suspected that, but unfortunately I don't have this option

Do I have to make an additional setting somewhere?

Phil · May 15

Your screenshot is from a wrap, and it must be a section.

Best regards

PEHAMEDIEN · May 15

thank you a lot!!!

mario

PEHAMEDIEN · May 16

Hello, I have the problem when I click on show more in the generated list and then want to enlarge the image, the description is no longer displayed and the size defined in the CSS file is no longer correct. But before I press this button it works.

what could be the reason?