Popups work only in one language
Dear Support,
I use 3 languages on my site.
If you create popups for different languages in the “Templates” section, it only works in the language that was created or saved last.
In other languages it shows an error "We cannot find popup with inserted ID".
Now I am using workaround, all popups for all languages are saved under one language only - ET.
Please help.
Best regards,
Stanislav.
Comments
Hi,
What plugin for translations are you using?
After creating translations did you save these templates for appropriate language?
Are you displaying this popup when clicking a button or when loading a page?
Please always attach a link to your website.
Best regards
Hi @Phil,
The plugin for translations"Polylang".
After creating translations I save these templates for appropriate language, but it only works in the language that was created or saved last.
The popups display when clicking a button.
Website: https://staver.eu/
Best regards
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
The contact form with all needed information was sent.
We are working on it. When we correct that, I will let you know.
Best regards
We have corrected it on your website. Please check if everything works correctly now.
Please note that after creating a template translation, the popup ID changes, and it has to be reassigned to the translated page.
Best regards
Hi @Phil ,
After your change I updated Betheme to version 27.5.4.
Removed all popups in EN and RU languages.
Created translations for existing popups (ET language) in another languages (EN RU) using the "+" button.
Changed IDs in a code of buttons.
The error regarding wrong ID does not appear anymore.
Thank you.
Best regards.
We are happy we could help.
If you have any other questions or problems, feel free to ask.
Best regards