License transfer

chimicro · August 30

I moved from the development site (https://272e7b9402.nxcli.io/) to production (https://intercountyjudicialsales.com). I tried to deregister the license in order to reactivate the license now I have put the site into production. When I try to deregister it gives me an error that I need to delete the theme folder.

Albert · August 30

Hey,

whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we made for managing licenses.

For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/

chimicro · August 30

I tried this but it doesn't work because the site never technically moved to a different server. The 272e7b8402.nxcli.io was the development URL at Nexcess. When I moved the site to production I changed the DNS records and master domain specification to intercountyjudicialsales.com so everything is the same except the URL has changed. The License tool does not properly recognize this and BeTheme thinks the site is unregistered. I cannot deregister it because the tool says I need to delete the theme folder except since it is in production I don't want to do that since I am not moving the site anywhere. I just need the URL that it is seeing to recognize the change. Can you do that change on your end? If you browse to https://272e7b9402.nxcli.io/ you will see it is the same site/server as https://intercountyjudicialsales.com

Albert · September 2

In such case, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

chimicro · September 3

I sent you the information requested via the form.

Phil · September 5

We will also need your license key.

Please send through private message as well.

Thanks

chimicro · September 5

I just sent this info. Thanks.

Phil · September 5

Done. Your license key is registered.

Best regards

chimicro · September 5

Thanks. I believe I have a similar problem with the site https://centurysprinkler.com which is the same server as 517b6269e4.nxcli.net where the license was original registered. When I try to update the theme to the latest version it fails.

Albert · September 6

Hi,

I have also re-registered that domain.

Best regards

chimicro · September 6

Thanks for all your help.

License transfer

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