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Theme won't update

CSi_DesignCSi_Design
in Updates & Changelog

Hi guys, I wonder if you could help me please?

My BeTheme theme on https://csidesign.co.uk/ won't update.

I'm getting "An error occurred while updating Betheme: The package could not be installed. The package contains no files." when I try to do it from the updates page and "Update failed: The package could not be installed." from the themes page.

I'm on Wordpress version 6.6.1.

Do you know why that would be please?

Kind regards, James

Comments

  • PhilPhil

    Hey,

    This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • CSi_DesignCSi_Design

    That's it! Perfect! It was registered to an old URL.

    Thanks so much for your help!


    Kind regards, James

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