Page saving problem
I created a page on my website. I saved it several times, went to see the result and nothing appeared. However, I saved it well!
When I refreshed the page builder, I lost everything. I was able to find my page thanks to Betheme's history.
Why does it do that? I don't understand, I didn't do anything different!
Is this page : https://www.lescolores.ca/outils-visuels-a-ton-image/
Comments
I think I found where the bug comes from!
I put emojis in my text. When I delete them, the page saves normally. If I put them back, save and refresh, it goes back to my previous version (without emoji). Is it possible to correct this please, I would like to keep my emojis!
I temporarily removed my emojis because I need the page to be functional, so if you look right now you have my layout but without the emojis
We've just checked it and everything works fine on our end. Looks like you have mod_security enabled on your server and that's why it doesn't work.
I deactivated mod_security and yet if I put emojis back it doesn't work
There must be some kind of other limitation on server side as we checked it on 3 different hosting services and all works fine. We are able to put and save emojis.
And you see them even after refreshing the page?
That if I put them and save I see them too. But if I refresh the page that's when they disappear...
Because my host says it's not a server problem.
Yes, we see them after refreshing the page of course. Unfortunately your host isn't telling you the truth.
Do you have any screenshots? My host is asking for screenshots because he says I'm far from my resource limit and that's not it
Here you go:
As you can see, emojis work fine on the live page and in the BeBuilder.
Best regards