Licence to update theme
Hi,
I have migrated a site to my hosting from another hosting provider. The theme appears to be in need of an update but when I click on the update it gives me the following error:
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
I believe this had something to do with the migration of the site and the old licence of the previous hosting provider that built this site using BeTheme. I have purchased BeTheme and have an unused licence so I can replace it but I cannot figure out how to do so. I tried deregistering the licence but the button to do that does nothing?
I also do not want to break the site for doing this if it's possible.
Comments
Hey,
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, log into the license manager once more. If the license key is still claimed, deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually, it passes after 2-3 attempts). Remember, all of the plugins have to be disabled.
Thanks