WooCommerce Templates are not working
I am setting up WooCommerce product category templates.
I have a template for each product category that I want subcategories displayed and I have a separate template for the categories that I want single products displayed. They work great when I set them up and choose the category that I want them used for, but then hours later they default back to standard WooCommerce setup.
For example this should be a category page: https://winnieindustries.mystagingwebsite.com/product-category/j-hooks/
It should look like this:
This should be a products page https://winnieindustries.mystagingwebsite.com/product-category/other-products/
It should look like this:
Again, when I save them, they work for a number of hours and then default back.
Is there something I'm doing wrong?
Comments
Hi,
Did you try disabling your plugins to see if none of them causes it?
I would assume some cache plugins, but to be sure, it would be better to disable them all except WooCommerce.
Best regards
I will try that and reach back out on Monday if the problem still occurs. Thank you.
So I've turned off all the plugins as requested except for WooCommerce and I'm still having the same issue. What is the next step?
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will then check what the reason might be.
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Thanks
Thank you. Done.
I received your message, and we are checking that now.
I saved the template and am waiting until it is unassigned from this category to replicate your issue.
Are there any steps to speed up this process, or it happens after a couple of hours?
Best regards
It seems like it takes a couple hours at a minimum. I resaved the templates on Friday afternoon - they worked then and came back and checked them on Sunday and they were no longer working.
I think there was one day I saved them in the morning (9-10 am) and then by 3 pm they were no longer working.
Thank you for your help.
I have saved your template and since then it remained untouched.
Did you perform any modifications on your website since yesterday, or you did not touch it?
Best regards
After a couple more hours, the correct template still displays.
It is hard to determine what could be triggering it, but we will still keep an eye on it.
Best regards