Unclickable links on the mobile version (IOS)

laurentinzirillo · January 2

First of all happy new year :)

1) I notice that on the mobile version (on IOS), the links are not always active and therefore cannot be clicked on. Example on the seatpi.com page, 90% of the time it is not possible to click on the links contained in the page (such as Supervision). I notice that I have the problem on almost all pages which makes navigation complicated.

2) is it possible to display a different logo when scrolling?

Phil · January 2

Hi,

Happy New Year to you, too!

1) Please turn off all of the plugins, refresh your cache, and check if the problem persists.

2) In your header template, you should replace the Fixed header position with the Sticky header and adjust the sticky version.

https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/

Best regards

laurentinzirillo · January 3

Hi, by deactivating all plugins and clearing the cache the problem persists randomly.

I noticed that it didn't work depending on the page loading (CSS loading?)

On screenshot 1 the links do not work while on screenshot 2 yes

1.PNG

2.PNG

laurentinzirillo · January 3

Another track (with all plugins installed).

When the link is at the very top of the page (ready to the header) it works systematically (screenshot 1).

If the link is in the middle or bottom of the page it no longer works (screenshot 2).

01.PNG

02.PNG

I did several tests by scrolling on the same page and I managed to reproduce this operation systematically

Phil · January 3

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

laurentinzirillo · 8:19AM

Done

Phil · 11:00AM

The access you sent does not work:

I have not opened it before.

Also, you did not send FTP access. You mentioned that you installed a plugin for that, but that is not what we need. We need the host address, username, password (and port if it is different than 22 or 21), so we can access FTP trough e.g. FileZilla.

Best regards

laurentinzirillo · 2:43PM

Hello,

As the system administrator, I would like to know exactly which directories or files you need access to in order to diagnose and resolve the issue before providing FTP access.

This will help ensure access is limited to only the necessary resources.

Thank you.

H.Younes

Unclickable links on the mobile version (IOS)

Comments