Menu Links and Add Page to Menu Broken

edited February 19 in Menu / Mega menu

I am having the same issue on two sites, but not on another. The BeTheme installs are up to date.

When adding a page or custom link to the main menu (not mega menu), although the loader appears, nothing happens.

If I use customizer to add a page or custom link to the main menu, it appears to work in the backend, but when published does not show up on the site.

I can't think what it could be as I have the same plugins on all three websites.

Note: one of the websites is a subdomain.


Please let me know if there is anything I can do to troubleshoot or if you need more information.

Comments

  • Hi,

    Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

    It is always a good idea to also attach a screenshot showing your issue.

    Thanks

  • Hi Phil,


    Thank you for the tips. Here are the links:


    es.bettercallsahar.com is the subdomain where I was not able to update the menu.

    barghoutlaw.com is the second domain where I was not able to update the menu.

    bettercallsahar.com is the site where the menu is working perfectly.

  • Here you can see that while in the customizer I can create the menu I need, it does not display on the published site.


  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.