Please delete all theme files before deregistration
My website is hosted on WP Engine, and I have two environments set up: acme-prod.wpengine.com and acme-stage.wpengine.com.
I want to deregister acme-prod.wpengine.com and register the actual domain. However, when I attempt this, I encounter an error message stating, “Your site still uses BeTheme. Please delete all theme files before deregistration.”
Is there a way to change the registered domain without the need to delete the theme files?
Comments
Hi,
As the message says, you must enter the acme-prod.wpengine.com domain and remove theme files from there.
Anyway, you do not have to use the license manager tool to deregister your license. Enter that domain, deregister the license through Betheme -> Dashboard, remove theme files from that domain, and register your license to the new domain.
Best regards