Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
However, before that, please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
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Therefore, please ensure that the data you send are complete and correct.
the site is still with problem in the tablet version, when do you scroll down the page the contents goes all to the right side, i'll send a printscreem
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
However, before that, please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Hi,
I'll try turn off all the plgins
Did you try disabling the plugins?
If yes, what was the result?
Best regards
i didint't yet, but now here for me the entire site becomes normal, only in some pages the slider revolution isn't centered.
How the site is there for you?
It looks like this for me at the moment:
Please disable your plugins and check if the problem persists.
Thanks
I did disable all the plugins, and the problem is still, happing, the scroll dosent't work well
if do you have to test with all the plugins disabled lets plan a time to do this because i can't be with the site out of layout, when cam be?
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
i sent as privately through the contact form, how do you ask for, do you received?
Sorry, but we haven't received a message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Ensure you sent all the required information mentioned in the previous message.
Thanks
ok, done, sent by contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact
tell me if do you received please
if do you want me to send by email, tell me the address
I disabled unsupported plugins, and your website loads correctly:
Are you sure that you disabled all unsupported plugins?
You can find a list of compatible ones here:
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
Best regards
yes i did it
the site is still with problem in the tablet version, when do you scroll down the page the contents goes all to the right side, i'll send a printscreem
The following CSS is the root cause:
After I commented it, this issue does not appear.
Please check it.
Best regards
found the problem, now appears to be perfect, very thanks! :)