Lightbox link not working

Comments

• Phil

  April 29

  Hey,

  Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

  Notice!

  Please attach a link to this forum discussion.

  Sending incorrect or incomplete data will result in a longer response time.

  Therefore, please ensure that the data you send are complete and correct.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• TGMDesignNZ

  April 29

  Thanks, I have sent you the details you required in the contact form.
• Phil

  April 30

  Sorry, but login credentials you sent are not working:

  

  The FTP does not work either:

  

  Are you sure that they are correct?

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• TGMDesignNZ

  April 30 edited April 30

  Apologises - try this:

  Login here: https://snowsweat.nz.w3pcloud.com/wp-admin
• Phil

  May 1

  One of your plugins is the root cause.

  After disabling them the lightbox works properly:

  

  

  Best regards

  
  

  PS. Please do not share your login credentials on the forum as others can see them.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• TGMDesignNZ

  May 5

  Hi there,

  Thanks for troubleshooting this. I have deactivated my plugins one by one and just found out that it's Elementor that was causing the issue. Is there anything you can do to fix this on your end? BeBuilder gives us the option to use Elementor and BeBuilder as website builders so I assumed they'd work together without any issues.

  There is also one page where the link IS working correctly: https://snowsweat.nz.w3pcloud.com/product/easy-fit/

  But the rest of the product pages are not.

  Lisa
• Phil

  May 6

  Please open Elementor settings, under Lightbox options, disable Image lightbox, and check if the issue persists.

  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• TGMDesignNZ

  May 6

  Hiya,

  That unfortunately didn't work and the issue still persists.
• Phil

  May 7

  The login credentials you previously sent are not working anymore.

  Please resend them, so we can take a closer look at this.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Phil

  May 8

  Thanks for resending them.

  We have corrected it on your website, and it will also be fixed in the upcoming update.

  
  

  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• TGMDesignNZ

  May 12

  Thanks!