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Pre-built theme doesn't entirely show

Suzanna2018Suzanna2018
in Theme support

Dear support,

I'm experiencing an issue with the pre-built theme that I chose for my website.

The theme was installed correctly and the pre-built website front was selected. However on my website front, only some parts of the website are visible, but mostly I see the content of the previous website. It somehow doesn't overrule the current content. When I open the website in the customizer, the preview looks exactly like how it is supposed to be. I attached two screenshots. I hope that you can help find the issue. I never experienced this before with this theme, which I used for several other websites.

This is what is visible on the live front: https://www.awesomescreenshot.com/image/55677708?key=aa2de4edb3165872f9407b72936f3ac4

This is how it should look like, this shot is taken from the customizer: https://www.awesomescreenshot.com/image/55677896?key=23e6bf7963afe82e1782e892b4b42375

Comments

  • PhilPhil

    Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Also, did you try purging the cache on your website? You might have some caching plugin in WP or caching tool on the server.

    Moreover, did you reset the database when you installed a new demo?

    Thanks

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