Question about domain and license activation for BeTheme

Hi BeTheme Support,

We’ve installed and activated BeTheme with a license on our development environment hosted on Pantheon.io using a temporary URLs (e.g., dev-sitename.pantheonsite.io). We have also test and live Pantheon environments (e.g., test-sitename.pantheonsite.io and live-sitename.pantheonsite.io) but have only activated the license on dev- so far. Our live domain (e.g., sitename.com) will only be added next couple of weeks due to hosting provider restrictions.

We activated the license but when checking the license online with username and purchase code , we receive an error.

Could you please confirm:

  • Will the license activated on the dev URL cause any issues when we switch to the live domain?
  • Will we need to manually update or transfer the license to the live domain once it’s available?
  • Does BeTheme support development/staging domains without additional license costs?
  • Is the error we're seeing when checking the license online expected in this case, or should we take further action?

Thank you!

While waiting for a response from one of our team members, we recommend to check Support Center where it is highly likely that you will find the answer to your question in no time.

Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.