Newly purchased licence key not working
Hello,
I purchased a license key, but it's not working on my website. Could you please check my account?
When I check the license, this is the message I receive, even though I just purchased it.
Hello,
I purchased a license key, but it's not working on my website. Could you please check my account?
When I check the license, this is the message I receive, even though I just purchased it.
Comments
Hi,
Did you register your license key through Betheme -> Dashboard?
If yes, please try to deregister and register it again, then check if the problem persists.
Thanks
Okay, I was able to activate the theme, thanks for your support
Hello, I have a similar problem. After buying the license, I immediately used it on my site. However, I used old BeTheme files that I already had.
At first, there were no errors when downloading pre-built websites, but yesterday a problem occurred when I tried to download WooCommerce from the plugins menu under BeTheme. I tried to update my theme files first, but it ended up causing an error.
This is the error I got when I'm trying to download WooCommerce under BeTheme plugins
Hi @trustjak,
Have you tried re-registering your license key through Betheme -> Dashboard?
Best regards
Hi @Phil
I already tried that, but the problem persist
Hey @trustjak,
Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Hello @Phil
I just wanted to let you know that the issue has been successfully resolved. Thank you for your support!
@trustjak,
I am happy to see that.
Can you tell me what the problem was? For us, it seemed that your server blocked SVG uploads.
Best regards
@Phil
The problem was that the file usage on cPanel had nearly reached its peak.
Thanks for letting us know.
If you have any other questions or problems, feel free to ask.
Best regards