Update and Publish button redirects me on homepage without saving

xon088 · May 2017

Hi, I have installed the betheme but unfortunately when i'm trying to publish or update a post or a page it will redirect me to the homepage without saving and leaving the page as draft. Also even other features is redirecting me to the homepage such as when clicking betheme | pre built sites.

Can you please help me as I can't create new posts or pages.

Thanks

Bryan · May 2017

Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

Thanks!

xon088 · May 2017

Hi Thanks for your reply. I just uploaded the file as requested and you can follow the link here

http://angelsandcrystal.com/phpinfo.php

Bryan · May 2017

Sorry but the link does not work, it is blank. Did you follow the tutorial?
Just add this to the file and save:

<?php phpinfo(); ?>

xon088 · May 2017

Yes I did! Will try to do it again and let you know

xon088 · May 2017

I'm doing it but nothing is loaded. can you please help?

Bryan · May 2017

Sorry but we do not know what and how you did it. Please follow the video tutorial again.

xon088 · May 2017

I'm uploading it however it is redirecting me to the homepage!

Bryan · May 2017

There must be something in the .htaccess files. Maybe your host does not allow the creating of phpinfo files. Please contact them and ask.

xon088 · May 2017

In the meantime is there are any other option how can I arrange this?

Bryan · May 2017

No sorry, we cannot really help here, there is no issue with the theme.

xon088 · May 2017

Hi I changed the theme and it worked fine but when I reverted back to betheme again the publish/update button + the betheme ready built sites page cannot be loaded and are being redirected to homepage. In the meantime the same installation within the same hosting another website is working fine. Can you please help me?

The web which is working fine please find the phpinfo here: http://seancini.com/phpinfo.php but the other website which I created the same phpinfo file is redirecting me to the homepage - please check here: http://angelsandcrystal.com/phpinfo.php

Bryan · June 2017

Sorry but the secong phpinfo does not work. Did you create the file properly? Please check.
If the file is created correctly then it must be something with the htaccess. Please contact your hosting provider!

xon088 · June 2017

Hi Sorry for not getting back to you earlier but now the phpinfo file seems to be working as it was blocked from the hosting. Can you please check why I'm having this issue. http://angelsandcrystal.com/phpinfo.php

Thanks

Bryan · June 2017

Hello,
The blocked it probably because there is not much to show.
The issue is caused by the limits on your server, please:
1. Disable the suhosin script on your server
2. Increase max_input_vars
3. Increase memory_limit
4. Increase the php version
To do this you may need to contact your hosting provider.
thanks

Update and Publish button redirects me on homepage without saving

Comments