Deregister theme does not work

alrashidmtz · July 2017

I register theme on a test server in cloudways, for some reason it was deleted and the theme was not deregister, we restore the site and when try to deregister send me this message "Referer domain is different than registered domain. Please contect us using contact form on our Themeforest profile page.", can you deregister the theme?

the site is http://wordpress-106230-301903.cloudwaysapps.com

thanks

Al Rashid Martínez

Bryan · July 2017

Hey,

please be so kind and send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to explain your issue in the messeage very clearly.

Please also send us your purchase code.

Thanks

alrashidmtz · July 2017

It's impossible to login, the recapcha does'nt work, just repeat "Looks like these are not your correct details. Please try again." once and once again, can I send the information by other way?

thanks

Bryan · July 2017

Sorry but this is the only way to contact us, please try on another browser. Everybody is contacting us this way so there must be something wrong with the login details.

alrashidmtz · July 2017

Thanks, I tried in a Chrome on MacOS (on windows not work) and it's work, I sent the request to deregister the theme

regards

Deregister theme does not work

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