Unable to install Layer Slider, Slider Revolution, Visual Composer

funbox1986 · July 2017

Hi there

I just purchased your theme and registered it. Installed and activated on a clean copy of Wordpress.

I was able to install Contact Form 7, Duplicate Post, and Force Regenerate Thumbnails without any problems.

However, Layer Slider, Slider Revolution, Visual Composer will not install. I've de-activated all plugins while trying to install them but it did not help.

I am using BeTheme version 20. Here is my hosting info

Server Info Apache

MySQL Version 5.6.36

PHP Version 7.0.21

PHP Memory Limit 768 MB

PHP Time Limit 120 (I am unable to upgrade this to 180 due to restrictions with my shared hosting)

PHP Max Input Vars 5000

WP Max Upload Size 128 MB

fsockopen/cURL OK

DOMDocument OK

Any help would be appreciated. Thanks!

Bryan · July 2017

Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice! If you are chatting with support via email please do not post here.

Thanks

funbox1986 · July 2017

I've sent you a message via your contact form containing the link to my phpinfo. Thanks!

vanguardbooks · August 2017

If you have access to cPanel, you might have a "Select PHP Version" button.

Click this, then "Switch to PHP Options"

You can change the option here. - just remember to Save before exiting.

Unable to install Layer Slider, Slider Revolution, Visual Composer

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